Return & Exchange Policy
At ChicFootworks LLC, we want you and your child to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a flexible return and exchange policy to ensure a hassle-free shopping experience.
1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the following conditions must be met:
✔ The item must be returned within 30 days of the purchase date.
✔ The item must be unused, unworn, and in its original packaging (including tags and shoe box).
✔ Proof of purchase (order number or receipt) is required.
✔ Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange.
2. How to Return an Item
Follow these steps to return your item:
- Contact Us – Email us at coyne@chicfootworks.fun with your order details and reason for return.
- Pack the Item – Securely pack the shoes in their original packaging.
- Ship the Item – We will provide a return shipping label (return shipping costs may apply). Drop off the package at your nearest shipping carrier location.
Refund Process:
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Original shipping fees are non-refundable.
3. Exchanges
Need a different size or style? No problem! Follow these steps:
- Request an Exchange – Email us at coyne@chicfootworks.fun with your order details and the new item you’d like.
- Return the Original Item – Follow the return process above.
- Receive Your New Item – Once we receive your returned item, we will ship out the replacement. If the item is out of stock, we will offer a refund or store credit.
4. Damaged or Defective Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will provide a replacement at no additional cost.
5. Non-Returnable Items
We do not accept returns or exchanges for:
❌ Items worn, used, or damaged by the customer.
❌ Items returned without original packaging.
❌ Clearance, sale, or personalized items.
6. Contact Us
For any return or exchange inquiries, reach out to us:
📍 Address: 7344 N Academy Blvd, Colorado Springs, CO 80920
📧 Email: coyne@chicfootworks.fun
📞 Phone: 630-273-7413
🌐 Website: chicfootworks.fun