At ChicFootworks LLC, we want you and your child to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a flexible return and exchange policy to ensure a hassle-free shopping experience.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:
✔ The item must be returned within 30 days of the purchase date.
✔ The item must be unused, unworn, and in its original packaging (including tags and shoe box).
✔ Proof of purchase (order number or receipt) is required.
✔ Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange.

2. How to Return an Item

Follow these steps to return your item:

  1. Contact Us – Email us at coyne@chicfootworks.fun with your order details and reason for return.
  2. Pack the Item – Securely pack the shoes in their original packaging.
  3. Ship the Item – We will provide a return shipping label (return shipping costs may apply). Drop off the package at your nearest shipping carrier location.

Refund Process:

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Original shipping fees are non-refundable.

3. Exchanges

Need a different size or style? No problem! Follow these steps:

  1. Request an Exchange – Email us at coyne@chicfootworks.fun with your order details and the new item you’d like.
  2. Return the Original Item – Follow the return process above.
  3. Receive Your New Item – Once we receive your returned item, we will ship out the replacement. If the item is out of stock, we will offer a refund or store credit.

4. Damaged or Defective Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will provide a replacement at no additional cost.

5. Non-Returnable Items

We do not accept returns or exchanges for:
❌ Items worn, used, or damaged by the customer.
❌ Items returned without original packaging.
❌ Clearance, sale, or personalized items.

6. Contact Us

For any return or exchange inquiries, reach out to us:
📍 Address: 7344 N Academy Blvd, Colorado Springs, CO 80920
📧 Email: coyne@chicfootworks.fun
📞 Phone: 630-273-7413
🌐 Website: chicfootworks.fun